Can't find the family messages?

Ask the helper

Tell it what's wrong in your own words. It asks a question or two, then walks you through the fix.

Spot a family email

The sender's name ends in (Family), like Dennis Richards (Family), and the subject starts with [Family]. It comes from family@steveandamanda.info.

Gmail

On a computer

1. On the left, click More. Spam is hidden there.
2. Click Spam.
3. Tick the box next to the family email.
4. At the top, click Not spam.

Searching Gmail does not look in Spam. You have to open the Spam folder.

Do this once so they always show up

1. Open any family email.
2. Click the ⋮ (three dots) next to the reply arrow.
3. Click Filter messages like this, then Create filter.
4. Tick Never send it to Spam.
5. Tick Categorize as and choose Primary.
6. Tick Also apply filter to matching conversations.
7. Click Create filter.

On a phone

1. Tap ☰ (three lines) at the top left.
2. Tap Spam, or Updates.
3. Open the family email.
4. Tap Report not spam, or ⋮ then Move to then Primary.

Yahoo or AT&T

1. On the left, click Spam.
2. Open the family email.
3. Click Not spam.

Yahoo learns one sender at a time, so you may need to do this again the first time a different relative writes.

Outlook, Hotmail or MSN

1. On the left, click Junk Email.
2. Click the family email.
3. At the top, click Not junk.

If your inbox has Focused and Other tabs: open Other, right-click the family email (or press and hold on a phone), and choose Always move to Focused inbox.

iPhone Mail or iCloud

1. In the Mail app, tap Mailboxes at the top left.
2. Tap Junk.
3. Open the family email.
4. Tap Not Junk or Move to Inbox.

Comcast

1. On the left, click Spam.
2. Tick the box next to the family email.
3. Click Not Spam.

Still stuck? Send Steve a note